Privacy policy

Last updated : 16 March, 2026

Aizul Jewellery operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, our customers, with a curated shopping experience (the “Services”). Aizul Jewellery is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or use the Services, make a purchase or other transaction through the Services, or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will apply with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy and understand how your personal information may be collected, used, and disclosed as described below.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or that can reasonably be linked to you or another individual. Personal information does not include information that has been collected anonymously or de-identified so that it cannot identify or reasonably be linked to an individual.

Depending on how you interact with the Services, where you are located, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from such information:

Contact information, including your name, address, billing address, shipping address, telephone number, and email address.

Payment and financial information, including payment method, transaction details, payment confirmation, financial account information, and other information necessary to process and complete your transactions. Payment card information may be collected and processed by our payment service providers, including Shopify and other payment providers, in accordance with their respective privacy policies.

Account information, including your username, password, security questions, preferences, and settings.

Transaction information, including the products you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as your transaction history.

Communications with us, including information you provide when contacting us, such as when submitting a customer support enquiry.

Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.

Usage information, including information about how, when, and where you interact with or navigate the Services.

Sources of Personal Information

We may collect personal information from the following sources:

Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.

Automatically through the Services, including information collected from your device when you use our products or services or visit our website, including through cookies and similar technologies.

From our service providers, including when we engage third parties to provide or enable certain technologies and services, or when they collect or process personal information on our behalf.

From our partners or other third parties, where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us and which Services you use, we may use your personal information for the following purposes:

Providing, Tailoring, and Improving the Services. We use your personal information to provide and improve the Services, including to process payments, fulfil orders, remember your preferences and items of interest, send notifications relating to your account, process purchases, returns, exchanges, or other transactions, create and manage your account, arrange shipping, facilitate returns and exchanges, enable you to post reviews, and provide a personalised shopping experience, such as recommending products based on your interests or previous purchases.

Marketing and Advertising. We may use your personal information for marketing and promotional purposes, including sending marketing, advertising, and promotional communications by email, text message, or post, and displaying advertisements for our products or services on the Services or other websites. This may include advertisements based on products you have previously purchased, viewed, or added to your cart, as well as other activity on the Services. Where required by applicable law, we will obtain your consent before sending direct marketing communications or using personal information for certain advertising purposes.

Security and Fraud Prevention. We may use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, and take action in relation to suspected fraudulent, illegal, unsafe, or malicious activity, protect public safety, and maintain the security of our Services. If you create an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other account details with anyone else.

Communicating with You. We use your personal information to provide customer support, respond to your enquiries, provide effective services, and maintain our relationship with you.

Legal and Regulatory Reasons. We may use your personal information to comply with applicable laws and regulations, respond to valid legal processes or requests from law enforcement or government authorities, investigate or participate in civil proceedings or litigation, and enforce or investigate potential violations of our terms, policies, or other legal rights.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes and in accordance with this Privacy Policy. Such circumstances may include:

Service providers. We may share personal information with Shopify, vendors, and other third parties who provide services on our behalf, including IT management, payment processing, data analytics, customer support, cloud storage, fulfilment, and shipping services.

Business and marketing partners. We may share personal information with business and marketing partners to provide marketing services and advertise to you. These partners will use your information in accordance with their own privacy policies and notices. Depending on where you reside, you may have certain rights in relation to targeted advertising and other forms of marketing.

At your direction or with your consent. We may disclose certain information when you direct us to do so, request that we do so, or otherwise provide your consent, including where necessary to arrange the delivery of products or when you use social media features or login integrations.

Within our corporate group. We may share personal information with our affiliates or otherwise within our corporate group where necessary for legitimate business purposes.

Business transactions and legal obligations. We may disclose personal information in connection with a business transaction, such as a merger, acquisition, restructuring, or bankruptcy, or where necessary to comply with applicable legal obligations, including subpoenas, search warrants, or similar legal requests. We may also disclose information where necessary to enforce our terms or policies or to protect or defend the Services, our rights, our users, or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information relating to your access to and use of the Services in order to provide and improve the Services.

Information you submit through the Services may be transmitted to and shared with Shopify and third-party service providers, including providers located in countries outside the country in which you reside, where necessary to provide and improve the Services.

We may also use certain Shopify features designed to help protect, grow, and improve our business. These features may incorporate information obtained from your interactions with our store, other merchants, and Shopify.

To learn more about how Shopify processes personal information and the rights that may be available to you, please refer to Shopify’s Consumer Privacy Policy and Privacy Portal.

Third-Party Websites and Links

The Services may contain links to websites or online platforms operated by third parties. If you follow a link to a website or platform that is not affiliated with or controlled by us, we recommend that you review its privacy, security, and other policies and terms.

We are not responsible for the privacy or security practices of third-party websites or platforms, including the accuracy, completeness, or reliability of information provided on those sites.

Information you provide through public or semi-public platforms, including third-party social networking services, may be visible to other users of those platforms and may be used by us or third parties without limitation as to its use. The inclusion of third-party links does not, by itself, constitute an endorsement of the content, owners, or operators of those platforms, except where expressly stated on the Services.

Security and Retention of Your Information

We take reasonable measures to protect your personal information. However, no security measures are completely secure or impenetrable, and we cannot guarantee absolute security.

Information transmitted to us electronically may not be completely secure while in transit. We therefore recommend that you avoid using unsecured channels to communicate sensitive or confidential information.

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to provide the Services, fulfil orders, maintain accounts, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights in relation to your personal information. These rights are not absolute and may apply only in certain circumstances. In some cases, we may be permitted or required by law to refuse your request.

Right of Access. You may have the right to request access to the personal information we hold about you.

Right to Delete. You may have the right to request that we delete personal information we hold about you.

Right to Correct. You may have the right to request that we correct inaccurate or incomplete personal information.

Right to Data Portability. In certain circumstances, you may have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format and request that it be transferred to another organisation.

Right to Object. In certain circumstances, you may have the right to object to our processing of your personal information.

Right to Restrict Processing. In certain circumstances, you may have the right to request that we restrict the processing of your personal information.

Right to Withdraw Consent. Where we rely on your consent to process your personal information, you may withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before your consent was withdrawn.

Marketing Preferences. You may unsubscribe from promotional communications at any time by using the unsubscribe option included in our marketing emails or by contacting us directly. Even if you opt out of promotional communications, we may continue to send non-promotional communications relating to your account, orders, or transactions.

We will not discriminate against you for exercising any applicable privacy rights. We may need to verify your identity before processing a request, as permitted or required by applicable law.

Where permitted by law, you may also appoint an authorised agent to submit a request on your behalf. Before processing such a request, we may require evidence that the agent has been authorised to act on your behalf and may require you to verify your identity directly with us.

We will respond to valid requests within the time period required by applicable law.

Complaints

If you have any concerns or complaints about how we process your personal information, please contact us using the details provided below.

If you are in the United Kingdom and are not satisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.

International Transfers

Your personal information may be transferred to, stored in, or processed in countries outside the country in which you reside.

Where applicable, we will take appropriate steps to ensure that international transfers of personal information are carried out in accordance with applicable data protection laws and that appropriate safeguards are in place.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, Services, or for operational, legal, or regulatory reasons.

When we make changes, we will publish the updated Privacy Policy on this website, update the “Last updated” date, and provide any additional notice required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any privacy rights available to you, please contact us at:

Email: info@aizuljewellery.com

Company Information

Aizul Jewellery is a trading name of Aurume Luxe Limited, a company registered in England and Wales under company number 17095851.